The NOMARK Company, LLC.
6640 Lusk Blvd., Suite A200
San Diego, CA 92121
NOMARK Customer Service Reps are available weekdays from 9am to 5pm PST.
Online orders are accepted 24 hours a day, 7 days a week.
Have Questions or Comments? Say Hello.
Frequently Asked Questions
What is the warranty on your products?
We are proud to stand by the quality and durability of our products. We ensure that all of our products are hand inspected at multiple stages throughout the supply, packaging, and shipping chain. All of our products are backed by a 1-year warranty against manufacturing defects. If you experience manufacturing defects after the 1-year warranty window, we will proactively work to repair or supplement your purchase.
What is your return policy?
We accept returns on orders shipped within 60 days of purchase, no questions asked. Please ensure that items are unworn, unwashed, and undamaged. Returns are always free and refunds are issued in the original form of payment for all purchases.
What is your exchange policy?
We want you to love your NOMARK gear and apparel. If for any reason you are not completely satisfied with your purchase, we gladly accept exchanges on orders shipped within the US within 60 days of purchase. Exchanges are not guaranteed because our stock is limited.
We will cover the costs of shipping any new item(s) for all exchanges. If you would like to exchange for a different item, then we will treat it like a return, and you can place a new order for your new item.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express.
Do you ship internationally?
Yes, we just launched international shipping! With international shipping there may be some taxes and customs charges inclusive of the standard carrier shipping rate. Please note that all international sales are final, and we can not accept returns or exchanges.
When can I expect my order?
If you choose the US Ground option, shipping will take 1-7 days. 2-day shipping will arrive two business days after your order is shipped. If you place your order before 10am PST, we provide same-day shipping.
What do I do if my tracking number isn’t showing my order?
Mail providers recycle tracking numbers from previous deliveries, so it takes about 8 hours for them to go out with the old and in with the new information.
I have NOMARK credit, a promotional offer or a gift card, how do I use it?
Enter your code at checkout in the promotional code section. Please note that promotional codes cannot be combined or used with other promotional offers.